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FAQ 2018-02-13T21:05:26+00:00

What is our return policy?

–  If the buyer is unsatisfied for any reason and contacts Diamonds on the Plaza to obtain a return authorization within 3 days from the date of delivery, the buyer will receive a full refund or a 7 day exchange period. The product must show no wear and must pass a jeweler’s inspection.  Buyer must include the original, or a copy of the receipt with any return. Please call 904-342-8848 to obtain a return authorization.

-Buyer pays return shipping.

*Please note, this Return Policy applies to online purchases only and is not valid for in-store purchases.*


What is Forever One Moissanite?

–Moissanite is formed from Silicon Carbide which was originally discovered in a meteorite.

Forever One Moissanite is a 100% colorless gem produced by Charles and Colvard. It is one of the most brilliant and affordable gemstones on the market. Forever One Moissanite is

internally colorless without any treatment or enhancement, meaning its beauty and brilliance will last forever and won’t disappear over time.

-Diamonds on the Plaza only uses certified Charles and Colvard  Forever One Moissanite Stones

in place of  Diamond center stones to help save you money while giving you the same hardness and durability of a Flawless Diamond.


How fast will I receive my order?

-Pendants and earrings can most often be shipped out within 24 of payment (with the exception of Sundays and Holidays)

From that point it will take approx. 3-5 days and often less.

-Rings needing sizing (selecting a size other than the size stated in the product information)

Please allow 2-3 weeks extra because we manually size the rings, or redesign and recast the mold in your size in house in Daytona, Florida in a small family owned business.

Is my package insured?

-Yes

Will I need to sign for my package?

-Yes


Can I make a special order?

-Absolutely, you can email Diamondsonthplaza@gmail.com or call 904-342-8848 for inquires to change metals (Rose, White, Yellow or Platinum) and receive prices and additional information.

How long will my special order take?

-You should allow at least 3 weeks for any special order and communicate as you need with the staff to receive updates on the production of your order via email.


Can I order a mounting without the stone?

-Yes, please email Diamondsontheplaza@gmail.com or call 904-342-8848 for price reduction.

Can I use my own stone in one of your mountings?

-Yes, please email Diamondsontheplaza@gmail.com or call 904-342-8848 for price reduction.

-Please contact us regarding shipping your Stone with FedEx to 29 King Street St. Augustine,Florida 32084. After payment for the setting has cleared we will start your special order.